Our Services
Consulting
Our engagements have ranged from an hour to over three and a half years. Engagement structures are flexible and include time and materials, retainer and fixed price. The first phone consultation is free.
Publications & Reports
Several white papers are being generated for release. Sign up for the free newsletter below to be notified of new releases. Fellowes Research also generates custom reports and white papers to client specifications.
Newsletter
Fellowes Research has been publishing Aftersales Solutions, a monthly newsletter since the Fall of 2019.
Who we serve
Developers & Publishers of Dealer Service-Parts solutions
EPC (Electronic Parts Catalog), Parts eCommerce (wholesale mechanical, wholesale collision & retail), Dynamic parts pricing (typically embedded in Parts eCommerce), Parts locators, Idle and overstock parts clearance, Wholesale parts CRM, Replacement-parts supply chain applications, Other dealer service-parts applications
Publishers & Generators of Parts and Service Data
Parts and fitment data
Transaction data
Developers of Systems that Integrate (with Service-Parts solutions)
DMS (Dealer Management Systems)
PDM (Parts Delivery Management) and parts delivery logistics services
Developers & Publishers of Dealer Service solutions
SMP (Service Menu, Menu Pricing …)
Service Suites
OEMs (Vehicle Manufacturers)
Consulting Firms
Shop Systems Providers
Investors (including Private Equity) assessing firms in the OEM Dealer Service-Parts solutions space
MSOs (Multi-Shop Operations)
Dealer Groups
Samples of past consulting engagements
Fellowes Research has undertaken service-parts related projects for over 25 firms. In most cases, disclosing these firms’ names is not contractually allowed – so none are provided at this time on the website. The following is a sample of representative engagements.
Wholesale Mechanical Parts eCommerce North America
Developed ‘all-makes’ strategy and led implementation planning (including arranging data source)
Led planning to improve established mechanical parts eCommerce with individual OEM’s parts catalog and vehicle data
Dealer Parts Inventory Optimized Stocking | Global
Documented range of options for implementing an automated stock replenishment ordering solution
Parts Locator | North America
Advised firms on starting a parts locator – the challenges and dependencies as well as the market’s key characteristics
Making EPC more usable by Shops and Consumers | Europe
Simplified catalog navigation, greater use of visual cues, improved search
Educational Workshops | Knowledge Transfer
Best practices for dealership Parts Department automation
Introduction to digital solutions for service-parts for new associates
Deep-dives into specific service-parts solutions for client project teams
Collision Parts eCommerce | United States
Building a financial forecast and ROI for entering the collision parts eCommerce solution market and aiding in the solution design
Study of shop interest in individual new potential functionality – via onsite shop visits
Next Generation OEM Parts Catalog North America
Advised automaker and truck-maker on next-generation of their parts catalogs – focusing on enhanced capabilities
Boosting EPC use in Dealers’ Service Departments
Study of adding EPC occurrences into dealership service bays via onsite interviews with high service volume dealers
Identification of New Opportunities
Client-specific collaborative efforts to identify and plan for growth opportunities
Wholesale Collision Parts eCommerce – China
Presented distinct collision repair parts procurement business models and approaches by country / region.
Guided week-long workshop participants in defining optimal business models for their unique needs and implementation capabilities