Order Referral Systems: Automaker Programs

This page partially drafted; visitors encouraged to assist in completing this chart by providing input.

Explain order referral in general and cases: back-orders, incoming orders

Purpose/objective

Terminology - D2D for Referral for some, means locator for others

OE Service Parts Order Referral Programs
Automaker / Franchise Source / Brand Communications Delivery Comments
Acura    
Audi    
BMW        
Chrysler/Fiat Captive - D2D Connector      
Ford OEC - D2D Express      
General Motors OEC - D2D Express      
Honda        
Hyundai        
Infiniti Captive - PartsNet D2D E-Mail FedEx Shipment counts as return (no premium)
PartsNet built by Accenture
Jaguar        
Land Rover        
Kia        
Lexus        
Mazda        
Mercedes-Benz        
Mitsubishi        
Nissan Captive - PartsNet D2D E-Mail FedEx Shipment counts as return (no premium)
PartsNet built by Accenture
Porsche        
Saab        
Subaru        
Suzuki        
Toyota        
Volvo        
VW        

 

Background