E-Commerce by Supplier

This page partially drafted; visitors encouraged to assist in completing this chart by providing input.

Introduction

The chart immediately below includes solutions employing all forms of online parts ordering – the broadest definition of “e-commerce” is used. Even parts online solutions that use e-mail (or variants) to transmit offers, orders and confirmations are covered by this chart. The broadest sense of e-commerce is used because as technology advances, adding a shopping cart will inevitably occur (where appropriate) as costs continue to fall. This chart is comprised of e-commerce solutions that exclusively trade: (i) OEM or (ii) mixed OEM and AM parts.

This chart supplements the E-Commerce by Franchise chart. While the chart below has limited information on automaker programs, it provides additional content on the individual solutions (though still at a summary level appropriate for a chart).

“Captive” (or private label) automaker portals and websites built with internal automaker resources or for which the external supplier is not publically known are recorded at the bottom of the chart – in the last rows.

Finally, two categories of OE service parts e-commerce solutions are excluded from this chart. First, those sites that do not allow any form of online ordering are excluded. Second, unique one-off e-commerce websites of dealers or independent parts sellers are excluded.

E-Commerce by Supplier
Company Product /
Brand  		 Volume Type [Model] /
Market Segments		 Buyer Access Parts Types Parts Catalog Integration Other
Attributes		 Strengths Comments
ADP CDP Segment Leader Online Marketplace
D2D		 CDP Website
 Idle (Discounted)
 No
 No Upload Inventory file; e-mail offers/orders Network of buyers 1st Idle Marketing Solution
  PartsVoice 2200 Parts Inventory files; segment leader Parts Locator
D2D, B2C, B2B		 PV Website

 All
 No
 Locate from DMS Data extract by DMI; e-mail offers/orders Toyota NPL 1st 'Independent' - 1990
Bottom Line Dealer     Match Making
D2D		 BLD Website

 Idle (Discounted)
 No
 No  Inventory Upload tools; e-mail offers/orders   Flat fee: $99/mo.
Dealermine > 1500 Customers; Segment Leader Match Making
D2D		 Dealermine Website
Google/Bing Searches
 Idle (Discounted)
 No
 No Upload Inventory file; analytics tools;
e-mail offers/orders		   Buyer pays 57% Dealer cost; Seller Receives 45% Dealer Cost
Dealer Parts Trader     Match Making
D2D		 DPT Website

 Idle (Discounted)
 No
 No Upload Inventory file;
e-mail offers/orders		   Transactions at 50% Dealer Cost; Commission paid by Buyer & Seller
Driverside - OPD
     OE Portals
B2C (via eBay Motors)		 Driverside Website
Google/Bing
eBay Motors Website		 All + Idle
 OEM EPCs
 No      
DST - TurboParts     All-Makes Portal
B2B (IRFs primarily)		 DST Website
 All (Primarily Mech)
 All-Makes eCat
 Orders into DMS      
eBay Motors     All-Makes Portal
B2C (primarily)		 Google/Bing (?)
eBay Motors Website		 All + Idle
 No
 No      
Helm GM Extras   OE Portals
TBD		 GM & Helm Websites

 Special
TBD
 No      
Infomedia Auto PartsBridge   OE Portal
B2B (Body Shops)		 OEM & Infomedia Websites Collision/Body Parts
 OEM EPCs
 No      
  Microcat Market   OE Portal
B2B (IRFs primarily)		 OEM & Infomedia Websites All (Primarily Mech)
 OEM EPCs
 No      
Insignia     OE Portal (?)
B2C		 Hyundai Website

 Accessories
 Accessory Catalog
 No      
InterCity Services     Dealer Parts Website
B2C (B2B secondarily)		 Google/Bing Searches
Dealer's Website		 Accessories
All (PW dist.)		 ATHENA accessory cat
PW for Parts		        
Lexcom PartsLink24   OE Portal
B2B (IRFs primarily)		 VW Group and Lexcom Websites All (Primarily Mech.)
 OEM EPC
 TBD      
OEC CollisionLink   All-Makes Portal
B2B (Body Shops)		 OEC Website

 Collision/Body Parts

 No
 Orders into DMS (O)   VIN Filtering
  
  D2DLink   Parts Locator
D2D		 OEC Website

 All

 No
 Check P&A (O)      
D2D Plus Match Making
D2D		 OEM Website

 Idle (Discounted)

 No
 None
  DPH   Parts Locating
B2C		 OEM Website
Google/Bing Searches		 Idle (Discounted)

 No
 None      
  FordParts.com   OE Portal
B2C, B2B (mechanical)		 Ford Websites

 All

 OEM EPCs (SBS)
 TBD      
  RL w/ MORE   Multi-Makes Portal
B2B (IRF, Fleets)		 OEC, SBS and OEM websites All (Primarily Mech)
 OEM EPCs (SBS)
[MORE - Normalized]		 TBD      
PartsEye     Parts Locator
D2D		 Subaru, Kia, Nissan & PartsEye Websites All No TBD      
PartsFisher     Match Making
D2D and B2C (?)		 PartsFisher Website

 All No        
Parts Website   > x dealerships Dealer Parts Website
B2C (B2B secondarily)		 Google/Bing Searches
Dealer's Website		 All All-Makes eCat
(Enhanced MOTOR)		     SEO  
R&R Parts & Acc. Portal   Dealer Parts Website
B2C (B2B secondarily)		 Google/Bing Searches
Dealer's Website		 All All-Makes eCat
(Enhanced MOTOR)		        
RevolutionParts     Dealer Parts Website
B2C (B2B secondarily)		 Google/Bing Searches
Dealer's Website		 All Meshes w/ OEM EPC        
SBS EASy  
Chrysler Website
 Accessories Accessory Catalog        
SimplePart     Dealer Parts Website
B2C (B2B secondarily)		 Google/Bing Searches
Dealer's Website		 All Meshes w/ OEM EPC        
SkyParts     Parts Locator
D2D, B2C, B2B		 Google/Bing Searches
 All No        
Software Global     Dealer Parts Website
B2C (B2B secondarily)		 Google/Bing Searches
Dealer's Website		 All Meshes w/ OEM EPC        
Trademotion     Dealer Parts Website
B2C (B2B secondarily)		 Google/Bing Searches
Dealer's Website		 All All-Makes eCat
(Enhanced MOTOR)		        
WHI Solutions     All-Makes Portal
B2B (IRFs primarily)		 WHI Nexpart Website
 All (Primairly Mech) All-Makes eCat
Nexpart; Proprietary		        
  Sophio eStorefront
   Dealer Parts Website
B2C (B2B secondarily)		 Google/Bing Searches
Dealer's Website?		 All TBD        
World Parts     Parts Locator
D2D, B2C, B2B		 World Parts Website
Google/Bing ?		 All No        
Vintage Parts     Parts Locator
B2C, B2B [Dealer?]		 VPI Website
 Vintage (Oboslete) No        
Captive Solutions Chrylser       Merchandise          
  Ford       Racing Parts          
  GM       Performance Parts          
  Honda/Acura eStore   OE Portal
B2C, B2B		   All          
  Hyundai CMG eStore       Merchandise          
  Lexus LexusCollection       Merchandise          
  Mercedes       Merchandise          
                     
                     

 

Notes:

Explanation Fields by Column

 Company

The Company column contains the name of the company that developed and/or owns the solution. In some cases that company is wholly-owned by another company – an effort is made to list the appropriate “parent” company in this field.

 Product/Brand

This column provides the brand and/or name of the parts e-commerce solution. When the solution does not have a name or the name is the same as the company that owns it, the field is left blank.

 Volume

This column contains publically available information (or information provided directly by the company that owns the product) on the dollar value or number of parts traded via the solution or the number of participating buyers and/or sellers. Where Fellowes Research has no non-confidential information, this field is blank.

 Type / Market Segments

This column contains two fields. The first field is the type of parts e-commerce solution: (i) dealer website; (ii) multi-makes dealer portals; (iii) automaker portal; (iv) automaker website; (v) channel portals. Variations and hybrids are flagged and explained consistent with the summarization appropriate for a chart. The second field reports on the market segments served by the solution (for example, independent collision repair shops).

 Buyer Access

The Buyer Access column lists the primary and secondary paths buyers may take to arrive at the point where an order is placed.

 Parts Types

This column is similar to but distinct from Market Segment in that it identifies the types of parts (and/or accessories, merchandise) primarily traded on the site.

 Parts Catalogs

Like “Buyer Access”, “Parts Catalog” is significantly correlated to the Business model and is an area that is evolving.

 Integration

This column provides information on public interfaces and integration (beyond parts inventory file transfers that are built into most solutions – and listed within the “Other Attributes” field). Integration may exist with seller systems (for example, DMS installations) and buyer systems (for example, shop repair applications); integration may be optional; parts e-commerce end-to-end integration is on the 20-yard line with 80 yards to go; much of the existing integration is not publically disclosed). Even apparently similar integration can vary widely from implementation to implementation. This important topic will be covered in more depth in other charts.

 Other Attributes

The “Other Attributes” column covers a range of information about the individual parts e-commerce solutions – for example, Parts inventory file extracts/uploads; ordering mechanisms; analytics tools [all limited to non-confidential information].

 Strengths

The “Strengths” field lists distinctive capabilities or advantages of an individual solution.

 Comments

The final column covers any additional, available information on the individual solution.

Observations

The majority of this chart's content is provided by the companies that develop and/or market the solutions - claims are not independently verified.

Parts e-commerce applications and services not included in the chart but worth comment include Sophio, Amazon, Craigslist, …

Conclusions/Comments

The market has evolved to a point where it appears that several distinct types of OE service parts solutions will thrive:

These types of solutions are further divided between portals that aggregate many sellers and websites that represent a single seller. The variety of solutions are potentially inevitable given distribution multiple channels. New developments continue at an increasing pace.

Two areas with little public information are alliances (or at least collaboration) between the suppliers. While some of the alliances are noted in the chart, many (perhaps most) are not publically acknowledged. The second area lacking much public information has to do with the decisions, experiences and plans of dealer groups.

In conclusion, parts e-commerce (online ordering) is increasingly important for OEM (OE) automotive service parts (also known as “replacement parts” or “service parts”) sold retail or wholesale. New car franchised dealerships (auto dealers) sell as many service parts wholesale or retail as they consume in their captive service operations. Advances in service parts e-commerce may help both automakers (and other vehicle or equipment manufacturers) slow the erosion in OE parts sales share compared to the AM (aftermarket) and salvage parts market share. This chart is intended to provide readers with the information to review, compare, assess and complete their own analysis of OEM spare part e-commerce suppliers and their systems (and services).