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The Fellowes Research Group Inc. (FRGI) reports on companies and organizations as well as systems and processes that automate and improve service parts operations. FRGI’s initial focus is OEM service parts logistics and marketing solutions, in the North American automotive sector.
For the newest and most detailed information, visit Industry News and Charts & Diagrams sections (main navigation bar above)
A summary of the top events and news items from industry stakeholders is provided in monthly pages within the “Industry News”.
A series of Service Parts summaries can be found in “Charts & Diagrams”. The “Service Parts” section consists of assessments covering the structures, history and stakeholders of Service Parts solutions. Finally, the Glossary provides definitions of Service Parts terms.
In addition to maintaining and expanding the content on this website, FRGI’s projects and services are described in the “Projects” and “Services” sections of the website. The mission, vision and history of FRGI as well as its leadership is provided in the “About FRGI” section.
For several industries including automotive, Service Parts often generate more earnings than vehicle sales. Innovations and ongoing improvements to service parts operations promise to benefit consumers and determine the financial health of many manufacturers as well as their dealerships.
The solutions that support service parts operations generate significant revenue and earnings. In aggregate, franchise dealership systems and services that enable OEM service parts operations generate revenues exceeding $ 250 million annually in North America. The challenges and opportunities facing the service parts business merits research, analysis and assessment.
FRGI seeks the feedback and input of the service parts community. Please contact us with questions and comments.